CHAPTER I INTRODUCTION 1.1              Background of the Study Cultural heritage is the legacy of physical artifacts cultural property and intangible attributes of a group or society that are inherited from past generations, maintained in the present and bestowed for the benefit of future generations”. Cultural heritage has tangible heritage which include physical artifacts belonging to a culture such as buildings, historic places, monuments, and artifacts, whereas intangible heritage comprises of non-physical intellectual property including folklore, custome, beliefs, traditions, knowledge, and language. Heritage is our legacy from the past, what we live with today, and what we pass on to the future generations. Our cultural and natural heritage resources are both irreplaceable sources of life and inspiration which are our touchstones, our point of reference and our identity. According to Bleibleh and ...

  CHAPTER I INTRODUCTION 1.1             Background of the Study Hotels are now the most important and popular type of lodging for travelers and some locals all over the world. One of the tourism sector’s most important divisions is the hotel sector. There has been an increase in demand for high quality hotel services all around the world. Zervas, Proserpio and Byers, 2023). According to (Adjoe 2024), the hotel industry has grown significantly because of its adaptability to meet the needs of tourist of all income levels.   The hotel industry is an economic development engine; it generates several additional guest facilities such as restaurants, swimming pools, and social or childcare function services, which provide revenue to service other sectors and other auxiliary services. Hotels offer attractive ways to generate scarce foreign exchange and job creation for skilled, semi-skilled and unskilled labour. (Kasavana...