CHAPTER ONE INTRODUCTION 1.1 Background of the Study Railway transport is one of the odd as well as modern modes of transportation that is popular due to its ability to carry passengers and goods in large quantities at fairly short travel time without any obstacles in its path. These days, railway business is growing rapidly in Nigeria as indicated by increased number of railway passengers of approximately 15% annually. (Nigerian Railway Corporation, 2016). The quality of passenger services is one of the railway operator's main concerns (Nathanail, 2008). The onboard services and food are the most remembered feature of people’s travel experience, therefore the food service offered to passengers remains an essential part in overall service experience (Jones, 2007). Catering services on a journey is expected as well as appreciated by travellers, moreover in a long-distance journey where passenger’s needs for provision of ready to eat meals become greater (Briginshaw, 2013). Trai...

CHAPTER ONE Introduction 1.1 Background of the Study Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or professional purposes (UNWTO, 2008). The tourism industry is undoubtedly an important sector of the global economy, the importance of the sector can be sustained by the research conducted over the last 26 years by the World Travel and Tourism Council (WTTC, 2020) which represent the sectors of the travel and tourism industry. However, despite the economic impact and social importance of the global tourism sector, it is vulnerable to human induced crises (e.g economy recession, industrial accidents, disease outbreak, political instability, civil unrest e.,t.c). Sometimes naturally occurring accidents (e.g volcanic eruptions, flooding and hurricanes), which can affect both destinations and organizations offering a wide range of services in the tourism industry. Henderson, Cla...